Return and Refund Policy

Returns & Refund Policy

At Xenzamart, your satisfaction is our priority. We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’ve made our return process as straightforward as possible.

1. 30-Day Return Policy

You have 30 days from the date you receive your item to request a return. To ensure a smooth process, we recommend inspecting your items as soon as they arrive.

2. Condition for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it.
  • Unworn, unused, and unwashed.
  • All original tags must be attached.
  • It must be in the original packaging.
  • You must provide the receipt or proof of purchase.

3. How to Start a Return

Starting a return is easy:

  1. Email us at support@xenzamart.com with your order number.
  2. If your return is accepted, we will provide you with a return shipping label and detailed instructions on where to send your package.
  3. Please note: Items sent back to us without prior authorization will not be accepted.

Return Mailing Address: 8375 Sultana Ave Unit 2,

Fontana, California 92335, United States

4. Damages, Defects, and Errors

Please check your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately. We are committed to fixing the issue right away through a replacement or refund.

5. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

  • Perishable goods (like food, snacks, or plants).
  • Personal care items (beauty products, skincare, or cosmetics).
  • Custom-made or personalized products.
  • Hazardous materials or flammable liquids.
  • Sale items and Gift Cards are final sale and cannot be returned.

6. Exchanges

The quickest way to get a different item is to return the one you have. Once your return is accepted, simply place a new, separate order for the desired item.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved Refunds: Will be processed automatically back to your original payment method.
  • Timeline: Most refunds appear in your account within 10 business days. Please note that your bank or credit card company may take additional time to post the transaction.

If it has been more than 15 business days since your return was approved and you haven't received your refund, please reach out to us at support@xenzamart.com.

Need Assistance?

Our support team is here to help you every step of the way.

  • Email: support@xenzamart.com
  • Phone: +1 213-905-7758
  • Business Address: 8375 Sultana Ave, Unit 2 Fontana - California 92335, USA
  • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (PST)

Thank you for choosing Xenzamart!